How to deal with missing or lost shipments

When you are shipping your items, you always want them to arrive in perfect condition. However, what happens if your package never arrives? This would be very inconvenient or even frustrating, especially if your package is valuable. To avoid this, you need to be careful when choosing your shipping company. Don’t choose the cheapest option, but rather a reliable one. For this reason, go for Easy Move Kuwait when shipping from or to Kuwait. Even when you hire a reliable shipping company, an unpleasant situation still may happen. Therefore, here is how you should deal with missing or lost shipments. 

Deal with missing or lost shipments after confirming it 

Delays may happen when shipping your items. It is hard to predict all the weather or road conditions. When you are looking for a land transportation company Kuwait, always check their policies. Every shipping company should state in advance what a customer should do in case of delays. You should also ask them directly about their policies. In addition to this, you should know when a parcel is considered missing or lost. You cannot consider every parcel missing. There should be an investigation first. A company should check their depots to see if the box is there or not. If they cannot find the box anywhere, they will declare it missing. However, this might take time. This period will depend on the company that is responsible for shipping your items. To reduce this waiting time, contact your shipping company first. 

person carrying a box
Check with a shipping company if there are any delays

Steps to take 

If you are suspecting that your box is lost or missing when shipping to Bahrain, you should do the following. 

  • Inform your shipping company 
  • Give them all the relevant details about your parcel 
  • You need to wait for a few days for the investigation 
  • Contact your shipping company again after a few days to see about updates 

Usually, shipping companies would have all the contact information on their official website. In addition to this, some websites would have a special section where you can report your missing parcels. Even if you call directly, you won’t make any mistakes. After you contact your shipping company, you will probably need to fill in a form about your missing box. This will depend on the shipping company that you hire. This is why it is important to read about the company’s policies when parcels go missing or they are lost. 

Deal with missing or lost shipments by giving the correct details 

When you contact your shipping company about your suspicions, you need to give them the correct details. You should be as detailed as possible. This is important if you want to shorten the investigation. If your shipping company knows all the details about your box, they will have an easier time finding the same box. Maybe your shipping company works with warehousing companies in Kuwait. This means they will have to contact the company that is handling this part of the job. There are thousands of boxes stored in warehouses, especially for international shipping. For this reason, it would be helpful if you can give all the relevant information. Apart from this, it would be smart to take a photo before you give the box to your shipping company. In case your parcel goes missing, you can always give them a photo for reference. 

person holding a box with a ribbon
When dealing with missing or lost shipments, give all the details

How to recover your parcel? 

First of all, there is a possibility to find and recover your parcel. After the investigation, your shipping company should be able to locate your package in one of their deposits and deliver it to you. That is if they find the package somewhere. For this reason, it is extremely important to inform the company if you notice that something is wrong. You can do this by often checking the tracking system. This is the best way to notice that something is wrong with your parcel. Usually, the tracking system is updated daily so you will know approximately where your parcel is at any given moment. The minute you notice something wrong, make sure to notify your shipping company. If you wait, it might be harder to track your parcel somewhere. Even if you are wrong, it is better to check than later discover that you cannot recover your parcel. 

Deal with missing or lost shipments by knowing your legal rights 

When your parcel is missing, you need to open a claim procedure with your shipping company. You will need to provide every detail and documentation that the shipping company will require. This will help the shipping company to estimate all the losses and also to recover your parcel even at a later stage. In addition to this, you should know that most claim procedures depend on the terms and conditions of your shipping company. This is why it is important to read all the terms and conditions when you are signing your contract. If you read carefully this section, you will know exactly what to do when your parcels have gone missing. You will receive a copy of your contract. When you suspect that your parcel has gone missing, you can always refer back to your contract. 

two women talking about the documents
Read carefully all the terms and conditions

The company might misdeliver your parcel 

There is always a chance that your parcel was misdelivered. For this reason, you should check the tracking system. Usually, it will say where your parcel was delivered. If you see an address that is not yours, it is probably misdelivered. In this case, you can go directly to that address and get your package back. Generally, a shipping company would misdeliver parcels to your neighbors. In addition to this, you can also contact a security guard of your apartment complex if you have one. As you can see, when you need to deal with missing or lost shipments, it is important to notify your shipping company as soon as possible. Your shipping company should track down your parcel.